Originally Posted by
dadig
staff were not accomodating to consider extending my return for a few hours to allow me more time referring back to policy excuses citing that would be a voluntary change.
I had an problem like this as well and they wouldn't change it, as it would be an 'voluntary change'.
They moved my PVG-AKL flight from 1930 to 1500, and they reckon'd I wouldn't have been able to do anything with my original 12hour layover between flights.
I asked to be moved to the next day, as my 12hours was reduced to 6hours and that I would pay the overnight accommodation in PVG so it didn't cost them anything. Apparently planning to meet up with Family in PVG on an 12 hour stop-over isn't an valid reason.
To add to it, it took them over 2 weeks to get back to me with an response.