I've had a overnight business trip Trans Tasman cancelled the other day, felt that staff didn't do much as they could as I had to push the entire last minute rebooking process.

While I made it to the client meeting (just), staff were not accomodating to consider extending my return for a few hours to allow me more time referring back to policy excuses citing that would be a voluntary change.

I'm NZ*G only, perhaps service only begins at elite