Originally Posted by playbbg

I really think something needs to be done about this. The property is either blatantly ignoring or has an IT issues that is causing for a published benefit not to be fulfilled. On my last stay, as noted above, I even got them to admit a suite was available and they offered it to me at check-in. this means the SNA should have cleared prior, but didn't.

I really hope the Lurkers see this and can chime in with SPG's side of this.