Originally Posted by
carsonheim
I completed a 4-night stay in November. Nothing to write home about. Like the others have posted, my SNAs did not clear, even though there were suites available to book. I challenged the front desk staff on this, and they told me it was an IT issue.... there really *aren't* any suites available. I call shananigans!
I really think something needs to be done about this. The property is either blatantly ignoring or has an IT issues that is causing for a published benefit not to be fulfilled. On my last stay, as noted above, I even got them to admit a suite was available and they offered it to me at check-in. this means the SNA should have cleared prior, but didn't.
I really hope the Lurkers see this and can chime in with SPG's side of this.
