Originally Posted by
Majuki
Yes, was this on a Mastercard or Visa? Mastercard theoretically has more protection since all you need to do is say you didn't have the opportunity to pay in local currency. Visa offers more ambiguity here, but includes protections that prohibit merchants from "using actions or procedures" to get you to choose DCC by default. How much was the value of the transaction? If it's a small amount Citi will likely credit the difference. If it's larger, they can do a chargeback assuming you get a rep in the know about the DCC scam.
It was 40 euros. Works out to a 2 dollar difference. My wife gets annoyed when I fight over small money but I value the principal. I once argued about a 1 penny interest in the UK. I used the Citi Prestige MasterCard. I have had fast responses with them in the past, they credited me the $10 when Meijer had issues with Samsung Pay. My horrible experiences was with using the 4th night credit. Took tons of phone calls and Carlson and Citi blaming each other before I got it sorted.