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Thread: Not getting credited the points it said I would on booking?
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Old Dec 22, 2015 | 2:28 pm
  #3  
scubaccr
10 Years on Site
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Originally Posted by Saral
I normally book a cancellable rate and pay on check-in, the last twice I have paid in advance on a non cancellable rate and neither time have I been allocated the points it said I would be when I booked

It looks like the points have been worked out minus the VAT element

is this the norm?

Just wondering
Yes you only earn points on net rate so in countries where booked rate includes taxes , taxes are removed before converting rate to points

Certain other expenditure does not generate points , eg room service/tray charges, carparking etc
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