Originally Posted by FLYDCA

Need some tips please. I recently made some bad assumptions that the refund process for a paid $ ticket and SWU upgrades would work similar to UA. I booked a reservation for my spouse to join me at a funeral. I then called to apply a Systemwide upgrade both ways. In less than 24 hours I though I could simply cancel and re-book with a full refund of the money and the upgrades.

Now I find out that AA does not seem to be so simple on a 24 hour cancellation and that both my $ and upgrades are both forfeited in spite of buying a new ticket after the cancellation. Any tips on how I might ask for a refund for one or both? Customer relations via the web site has not responded to my request. Am I out of luck as an Exec Plat?