FlyerTalk Forums - View Single Post - Not getting credited the points it said I would on booking?
Thread: Not getting credited the points it said I would on booking?
View Single Post
Old Dec 22, 2015 | 7:40 am
  #2  
chrism20
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,361
Originally Posted by Saral
I normally book a cancellable rate and pay on check-in, the last twice I have paid in advance on a non cancellable rate and neither time have I been allocated the points it said I would be when I booked

It looks like the points have been worked out minus the VAT element

is this the norm?

Just wondering
It happens every now and again, if you do a missing points for it explaining that the VAT has been taken off twice and the points are incorrect they can adjust it.

Sometimes they ask you for a copy of the final bill so if you still have it keep it handy just in case
chrism20 is offline  
Reply