Originally Posted by
corporate-wage-slave
Well there is a solution to the finger pointing issue, and it would be brought a swift end if the following happened from time to time:
a) airport staff say "call BA"
b) BA call centre staff say "we have no information / not been cancelled, check with the airport staff"
c) Make very precise note of exactly what was said, the agents' names and the exact time of the call / encounter.
d) Make your own booking
e) Charge BA for that booking, which they will initially refuse to pay.
f) MCOL on the basis of (a) to (c) and BA's apparent refusal to fulfill Article 8 (Right to reimbursement or re-routing). It would be then down to BA to prove that a) and b) did not happen.
I think this also neatly illustrates why we continue to see this happening - many people just won't have the inclination to take this upon themselves:
- The amount of time that would need to be invested during, and after the event
- The financial implications of making your own booking with no clear certainty that this would be recoverable
- Having to "fight" with a large corporate and all the frustration that that may entail.
How IRROPS situations are responded to is no accident.