Originally Posted by
VickiSoCal
Hotels are evaluated by the parent company for guest service. Minimum service standards are set by the brand.
However, the inspections by Marriott corporate are a big joke. The hotel knows well in advance and I've seen painting touch-ups and other maintenance being done in the week or so leading up to the inspection, plus the GM polishing elevator doors the evening before the day. On the day of the inspector's visit, front desk people dress up and breakfast is upgraded to using real plates, glasses, and cups (rather than disposable) with signs appearing on the buffet to identify food items. One time I even saw the real dishes and glassware disappear as the inspector left the building, so that it wasn't even present until the end of breakfast that day. I tried to report that behavior to Marriott but nobody cared.