Originally Posted by
fireflash
So, it's basically a useless platitude from United. Rather have more time spent working on the actual product.
Well..
(1) Do you really think that united will spend that additional 20 cents on "actual product," or that it would make a difference?
(2) As before, it's easy to be generous when giving up other people's benefits. Would you feel similarly if United stopped issuing plastic cards for GS/1Ks, and said it was "so that we can spend more time developing changes you will like!" And then let you self-print a 1K card from the internet if you need it for *G lounge access. Maybe you would welcome that change so that UA could spend more time working on the actual product; but for me, I would neither like the change nor believes that it would result in a tangible improvement in actual product.