1. Have you ever experienced any type of key or lock issue at any hotel during a stay?

One time checking into a hotel in Dusseldorf (I think it was the Hilton). I was given a room and card key to a room that was already occupied. Walked into the room and luckliy the other occupant wasn't in the room but all his stuff and clothes were. Didn't make me feel very secure when I finally got another room. One reason why the chain is always set when I am in the room

2. If you have experienced a key problem how significant is this problem in the overall satisfaction for your stay?
I'd say 6. Since I felt it affected my safety

3. If you did experience a key/lock problem, how many points would you deduct? 3-4

Key assist for a guest lock that does not work – immediate assistance. less than 5 minutes

Additional pillows or towels – 20 min
Room service – 20-30 minutes depending on the dish ordered. a simple sandwich 15 mins, more elaborate meal, longer

Rollaway or Crib – 20 minutes

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