I am working on a project at a resort and I would really appreciate your feedback.

1. Have you ever experienced any type of key or lock issue at any hotel during a stay?

2. If you have experienced a key problem how significant is this problem in the overall satisfaction for your stay? Please rank 1-10 with 1 being not important at all to my overall satisfaction and 10 being extremely important to my overall satisfaction.

3. If you did experience a key/lock problem, how many points would you deduct from your overall satisfaction if the rating were from 1 – 10? Where 1 is not satisfied at all and 10 is completely satisfied.

Could you please give me your opinion as to what you consider an acceptable response time for the following?

Key assist for a guest lock that does not work –

Additional pillows or towels –

Room service –

Rollaway or Crib –

Thank you in advance for your open and honest feedback. Also, if you have another area that you feel is important to identify, please feel free to do so.