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Thread: AC Customer Service (Repost from Aviation Employee Forum)
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Old Feb 11, 2004 | 12:07 am
  #8  
Carfield
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Join Date: Oct 1999
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I really feel bad about this particular story. All those mechanical stuffs are possibly additional string of bad luck.

However, I do think that FULL FARE ticket means something... at least that is the way the airline trains us to think that by buying a full fare ticket, you are entitled to flexibility and there are some priorities in waitlisting and rebooking. That is why they charge the high fare.

I don't think the poster is over-emphasizing the FULL FARE aspect...

But I really don't recommend a 55 minutes transborder connection at YYZ. It should never be allowed... that is an impossible task... At least an hour and half on today's environment...

Carfield
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