Originally Posted by
Globetrotterzzz
"If you want the refund, we can do that." That was her response. It was apparent that she really didn't want to talk to me anymore at this point.
Phone agent is empowered to give you a refund. Not to change carriers, maybe some changes to flight dates.
So yes, basically take it or leave it, one of the dangers of traveling with LCCs. There's a reason their fares are so low.