Got my Silver package. It is missing a physical membership card! Considering they upped the spend last year to $3K just to get lousy Silver, you'd think they give us a physical plastic card. So little effort to appreciate your customers. They already reduced most of the perks of Silver. I only fly United to get E+ when I can and to try to make 1MM BIS miles.
I haven't had too many issues with the front-line employees for the most part, but the management/white collar morons running this airline are a joke.