Join Date: Jul 2001
Location: Citizen of Canada, Member of the World!
Programs: AA, AB, AC, AD, AE, AF, AG... you get the picture
Posts: 2,091
stupid. Why is it the responsibility of the customer to ensure that his/her PNR is updated so that the customer doesn't have to pay the price of a system and a business process that doesn't facilitate a positive customer experience, nor even facilitating the adherence to their own darned policies in the first place!
Who is to say that the customer is even aware of what a PNR is?
Is Air Canada and it's passengers so far brainwashed that one doesn't see the lunacy in this - how far removed AC is from being customer focused?
stupid.