Originally Posted by
discoverCSG
Update: The second EXP agent I got said that my itinerary looks right (showing the return flights on the 24th) and said she'd send me an e-mail confirmation.
The e-mail never came, and aa.com still shows me returning on the 23rd, before I depart.
What must I do to get AA to confirm that my flights are on the correct day after an involuntary schedule change? An agent's word on the phone simply isn't good enough when the website continues to display information that is wrong.
Have you talked to Web Services? Or contacted AA via Facebook?
The people who handle FB were very helpful in resolving a voucher issue, as 7 agents and supervisors had told me my voucher had to be used on AA flights or codeshares, despite the restriction indicating only the TATL flight had to be on AA or a codeshare and the remainder just had to be one world.
This was logical since the voucher was a from a refund of an AA flight to LHR followed by a BA flight to TLV.