Originally Posted by
cmculp
Same here - I received a new official passport and went to the site to update my profile. The passport information simply isn't there any more. I'm sure it's still stored in the system, but the user interface where you used to add and change passport is simply gone.
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That is the confusing part - as you wrote, the passport information is not there.
However, if you talk with U/A technical, they say the passport shows on U/A's system.
I had no trouble changing my passport data online with Delta, AA and Koreanair.
It is comforting to read that I am not alone in having no access to the portion of U/A's site that will allow an update to my renewed passport. I thought the problem was with my computer or browser, but it isn't.
One does have to wonder why other airlines have the option to update a passport renewal online while U/A doesn't offer that feature to its customers.
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