dgcpaphd

For the past two days I have tried to enter my renewed passport number and expiration date into my U/A profile. My profile only shows my "known traveler" number but there is no information about my passport.

I called U/A technical and was told that my passport data is visible to them, on their system.

Thinking the problem might be related to the browser I was using, I tried three different browsers but I still cannot access the stored passport information.

I called U/A technical again about the missing passport data. Technical offered to manually make the change in my passport number and expiration date. I was assured that my passport changes are now in my profile even though they still do not show in my profile on united.com.

If the passport data is not correct, TSA precheck can be negatively affected.

Is anyone out here able to access stored passport information using united.com?

Thanks -