Wow! That CO review was an eye-opener. Reminds me of why I don't fly CO. Let me contrast that with CX, the only competition on the New York to HongKong route. CX has good crews, and bad crews, like all airlines. Every glass on CX has the Cathay Pacific logo on one side (the other side is blank). The good crews place the glass on your tray in a fluid motion, with the logo facing you -- every time. The bad crews put the glass down, and then rotate it so that the logo faces you -- every time. Does that give you an idea about the attention to detail that goes into an airline (and why I fly CX)? I like to think that the mechanic fixing that engine on CX was also using that screwdriver the same way (just right).