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Thread: Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
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Old Dec 15, 2015, 6:13 am
  #1247  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,264
Originally Posted by vantage03
Dear LH Lurker,
One month ago now I submitted my customer service query online (as I was told by the call center that it can only be done via lh.com) regarding my situation during the strikes.
I received the automated response with my feedback number (Feedback ID 30204130) and have since had ZERO correspondence from Lufthansa.
I am a Senator and was flying on a First Class itinerary. All things considered, this level of customer service is unsatisfactory. Could you please have your colleagues look at my case and follow up.
Thank you for your help.

Hello vantage03,
I'm sorry to hear that customer relations didn't get back to you yet. I will forward your case again to my colleagues and ask them to contact you as soon as possible.
Jens
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