FlyerTalk Forums - View Single Post - Frankfurt to HKG, CX F or LH F?
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Old Dec 14, 2015, 6:37 pm
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Guava
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Join Date: Nov 2000
Posts: 16,093
Originally Posted by jcooldude
Hey All,

I've got some miles to redeem (from diff programs) so I wanted to check which you guys thought was the better flight option - CX F or LH F from Frankfurt to Hong Kong. I've never flown either airlines except in economy - so I am not sure what each offers over the other.

I have tried EY and QR F, so I can compare to those airlines, but not these. Let me know what you guys think, as LH is the A380, CX is the 777-300ER.
This thread is highly informative as it pertains to recent feedback on CX F: http://www.flyertalk.com/forum/catha...overrated.html

On the ground, LH F is lights years ahead of CX in every aspect. In the air, it's a little more subjective and it may come down to the crew in any given day. I favor LH F over CX F in the air because LH pays more attention to details whereas CX can be a little unrefined. Catering has been an often cited weakness on CX F, even some die hard CX fans described CX F meals as at times, atrocious and the food can be smelly. I have not experienced that kind of problem and think of some these criticisms may be a little exaggerated. Service wise, CX is more caring and respectful whereas LH is more relaxed and their presence in the cabin, a little less often. Part of it may be cultural, personally I liked the LH style better but can't find fault in the way CX crew serviced their flights. CX's style is not as contrived as the Japanese carriers, for example, it's not unusual for the CX inflight service manager to introduce herself by her first name - something you will never see on either JAL or ANA because it's considered impolite to introduce oneself by their given name.

LH F vs. QR F, good thing I had the chance to fly both back to back just two weeks ago. Once again, I have to give the overall nod to LH. Both are fairly comparable out of their home base, FRA vs. DOH. QR A380 has a real bar, LH has a tiny section they call a bar but it really isn't. I'd say that the lounge service in DOH is better than FRA, in terms of the diversity of their attendants but the catering in LH FCT and FCL are hard to beat out of FRA. QR doesn't have chauffeur service to your aircraft but if you fly F, they provide escort service in DOH. LH does the same but instead, when you land at your destination outside of Germany and when such service becomes a necessity if your destination has a zoo like arrival. In the air, QR's hardware is slightly better and the bathroom are nicer and bigger. But, QR F does have a major weakness that is seldom talked about and that is their main course is almost identical to their business class and the quality is significantly less than what you would expect for a First class product. Caviar is also not a given on QR F depending on the flight's departure time. LH's catering is significantly better than QR F overall in-flight. In terms of entertainment system, QR's is hard to beat and its screen is much larger. Crew service is once again very different in style. I found that QR F on A380 is very friendly and professional but to me, they are like slave labor, forgive me the expression. As it typically the case in the Gulf, they have a lot of foreign workers and those QR F attendants are well trained and genuinely friendly but they act more like servants and they are trained to make F pax to feel like VIP. For example, on my most recent QR F flight on an A380, the bar attendant happened to be the one who showed me to my seat when I boarded - she didn't actually work in the F cabin. But when I went to the bar later, there were a lot of J pax there too but, she singled me out and showered me with attention, which embarrassed me a little. Everyone around the bar knew I was flying F. Maybe the Arab people in the Gulf liked that and expected that from their servants, I found that very uncomfortable, so much that I left without finishing my drink. Even that caused a stir, because she clearly saw I didn't finish my drink, which was a Krug. Your overall satisfaction in QR vs. LH is going to come down to what's important to you.
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