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Thread: American is now ranked behind Spirit (!) in latest DOT Air Travel Consumer Report
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Old Dec 14, 2015 | 4:00 pm
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LukasVIE
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Originally Posted by Col Ronson
The only metrics that Spirit scores better than AA can be attributed to the fact that AA has a billion more flights than Spirit. Spirit still leads the pack in # of complaints filed, despite the misleading thread title.
The metrics are relative to number of operations, either per enplanements or per thousands of flights - so the fact that Spirit operates a fraction of the flights American operates shouldn't matter.
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