I ran into this issue.
Posted over on the "post your fees and taxes" thread. It's a known issue to AP IT and as of Friday they were working on it.
Long story short, I ended up paying the $30 booking fee rather than run the risk of them having my money and "not being able" to refund me. The agent also told me that new system will not allow them to enter credit card info without extreme difficulty.
I booked 2 trips for two of us and the whole thing took over 2 hours. The agents computer "froze" mid booking, he "lost" the res. and then finally he cocked up one of the flights so I had to call back in to get it changed - which took 30 minutes for me to persuade them not to charge me another 2x $30 for "re booking".
They graciously agreed to waiver that fee.
So that was my Sunday afternoon....how was yours?
Last edited by Frequentlander; Dec 14, 2015 at 2:54 pm
Reason: Spelling