FlyerTalk Forums - View Single Post - Poor poor experience on CX :(
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Old Dec 14, 2015 | 12:17 pm
  #11  
AC*SE
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Join Date: Feb 2000
Location: Vancouver, British Columbia
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Frankly, my question is why the OP wasn't offloaded in the first place. 30 minutes is below MCT. It seems to me that ground staff extended a favour, here.

In fairness to the ISM, cabin crew have no way of knowing which passengers are on a tight connection, unless ground tells them. But ground staff do know who's missing, and what their inbound flights are, so there's no need for rudeness there.
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