FlyerTalk Forums - View Single Post - DME food service "enhancement"; no more hot meals
Old Dec 14, 2015 | 10:45 am
  #88  
BA0197
 
Join Date: Jun 2010
Location: USA and UK
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,351
Originally Posted by londonba2014
Although I know to expect it - I did complain to BA about the offering and misleading information on their site, they got back to me with this new reason as to only being able to offer a roll.

"Our catering supplier had unexpected problems with the system they use to deliver our catering. Our Operations team made the decision for your flight to depart without our full catering service on board, to avoid any further delay to your journey."

I don't understand why they just can't tell the truth....
I would honestly write back at rely your experiences to let them know that this is not an operational issue but a constant decision that BA make on this route. Hell, you get a better meal than that on a SOF/LCA/IST/KBP and all the LGW Band 3B+ routes! shocking
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