Mods - I'm posting this here as I feel it's relevant due to the amount of customers I serve from this forum. Do feel free to move or delete as required

Hello everyone,

To those who don’t know me, My name is Daniel and I run an agency called Propeller Travel that serves a specific niche of very frequent flyers with complex itineraries. I have the honour to have served many of you.

This is my personal EX-EU horror story. Of course, this is different than the passenger perspective but I feel I should share it with you none the less as it is important to me.

One day this November, I find out, just after issuing a ticket for a fellow FT member,that I can quite literally no longer issue BA air tickets. I was inhibited from “plating” on BA,

A few hours later, I received a letter by email accompanied by a letter alleging, among other things that I have been part of “Ticketing Abuse”, “contrary to IATA resolution and IATA ticketing manual” by “ticketing from fictitious points of origin or destination”, done “to gain substantial financial benefit by creating fares that are not within the airlines systems”.

The letter was issued to me by the general manager of the company I was ticketing through who claimed BA insisted on that and that I am exposed to ADM’s, agency debit notices issued by the airline, in the amount of £1000’s for every ticket that has dropped last segments in it.

Irrespective of the merits of the letter or action alleged, at least for me and everyone who works for me, this started what has been 6 weeks of on-going hell, especially considering I serve so many BA customers,

My business has went from going quite well to what is literally stand still. This is of course my personal problem and I have been working around the clock to resolve issues,
aiming to offer customers full service which is slowly coming back together though still without the ability to issue BA tickets ourselves.

I am sharing this with you for two reasons.
The first one is because many in the forum have used my services and might have been wondering why we have been slower to respond and honestly not provided good service over the past 6 weeks while we were in “$%!£ hit the fan” mode. Thankfully we now back to serving air tickets and have even more preferred hotel partners, but without a doubt failed with communicating our inability to serve during the crisis.

The second reason is t if you purchased a ticket from us for an EX-EU, and promised to us on the phone that you are taking the last segment, which was a question I or Sofi asked everyone before selling, please consider the fact that BA has actively threatened to go after myself with charges for the fare difference (which legally, unfortunately, they have the right to as part of the agency agreement)

At the moment, I have lost £68,000 over the past 6 weeks trying to cope with the situation. My exposure is shockingly over £480,000 if everyone who booked ex-eu’s who came from FT does not take the last segment and BA actually issues ADM on each ticket.

I will be contacting everyone who has tried to purchase from us or received slow and poor response in general during the crisis before the holiday personally to apologies. However, I wanted to issue this letter publicly so that you are aware that BA is now actively seeking damages from agents who issue ex-EU tickets - even if so far the airline has held back from going after individuals who booked on ba.com - and that your actions, if you did book through an agent, may have serious consequences for them.

As I mentioned above, Propeller is now trading again under a new agency agreement and I hope that I can continue to help FT members with their complex flight itineraries going forward.

As always the choice of course is yours, but the pleasure is all ours.

Safe travels

Daniel