Originally Posted by
stimpy
It's the airport property and I just looked again, there is nothing under the standard room description that says the lounge is closed on the weekend. Only if you search in the description of a club room can you find that it is open Mon-Fri. This is really inadequate notification. Other hotels let their elite members know right in the reservation confirmation if the lounge is closed as well as during the reservation process. Why doesn't Marriott disclose this? Well I guess it's obvious why they don't disclose this.
I was told 700 points rather than 750. I chose the breakfast, but then later noticed it was only for continental breakfast and I feel stupid for not taking the points.
Of course the front desk did not mention to me that it was continental only.
I can understand why a hotel would close a lounge if they are half empty during the holidays or whatever. But I really don't get why they would close the lounge when the hotel is sold out? And a hotel that is inside a major international airport is always going to be busy. Why close it?
I just looked at the Sheraton Suites at the airport here and it has a club lounge and it seems to be open on the weekends. Why is Marriott being so cheap? This is supposed to be a full service Marriott. Not a cheap courtyard. I'm paying something like $250 a night here.
As you know, Starwood requires Sheratons to have lounges that are open on weekends--or offer some alternative to Plats--and, in fact, open 24/7 for water, coffee/tea, and basic snacks.
IME many Starwoods don't offer club rooms when they expect the lounge to be closed. It's not perfect, but a general way to check that the lounge will be open is to note whether the hotel is offering to sell club rooms on spg.com.
With USA Marriotts, IMO one must assume that lounges will be closed on weekends unless you can find documentation that contradicts this. You also need to be generally aware of the exception list which included the big downtown Philly Marriott at Convention Center.