Originally Posted by
weero
With the amount of luggage I usually travel with, I'd not be able to carry 2+ floors up. If you book a place with an elevator, you have the right to expect one.
You're aware that hotels do have personal to help you with your luggage, are you? In such case (broken elevator) I would expect a hotel to simply make sure there are always some extra bellboys available to help those who can't carry their luggage up a stair or two..