Originally Posted by
weero
And I'd say they owe him a near full refund. It's likely gross negligence that let to the elevator fire to begin with and services promised were not provided.
A "near full refund" over an elevator issue in a 4-story hotel? That's asinine.
If guests aren't comfortable navigating 1-3 flights of stairs, they should stop by the Front Desk to secure a room on the ground floor.
Additionally, if guests honestly believe that the fire is due to "gross negligence", why would they remain in the building...even for free?