<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Roger:
Wingnut's contribution could apply to any airline.</font>
Hi Roger. Not strictly true. Obviously, all airlines suffer delays, mechanicals, etc etc etc. What I'm talking about is the customer service you get when these things happen. On a "scheduled" carrier you would expect to be booked onto the next flight, endorsed onto another carrier, or offered overnight accommodation if something went wrong on the last flight of the day. I have colleagues travelling with Easyjet where the only option provided was a flight 24 hours later.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">With easyJet, there is a useful added extra: if your flight is four hours or more late, you get a refund. Which other airline offers that?</font>
This is my point precisely - I fail to see how this is useful! Mileage runners excepted, most people fly for a time-specific reason. A meeting. A holiday reservation. You need to
get there rather than get a refund!
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Long queues? Just travel in the US.</font>
I do regularly, although admittedly using my FFP to circumnavigate the horrible queues!
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">I had particular problems with BA in FRA, and they're certainly not alone.</font>
Here, I think we're agreed. Given the choice on a route between Easyjet and BA, I too would probably choose Easyjet!
