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Thread: Return flight cancelled before outbound leg - what to do?
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Old Dec 10, 2015 | 10:35 am
  #20  
CPRich
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Lessons learned:
Originally Posted by Toli
the online agency she used is called Travelgenio - she says that poor reviews abound on the web now that she has googled it.
Investigate an online company before you pay them a large sum of money, not after there's a problem.

Originally Posted by Toli
The agency sent her a couple of e-mails in the autumn concerning small changes in flight times.
Understand what travel communications actually say, not what you think/assume they say.

Originally Posted by Toli
She glanced through them and did not find an obvious problem.
Don't "glance through" changes in travel plans - actually read and comprehend them.
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