I have tried several times to download version 7.9.8 (because when I tried to search for AA upgrade availability I was told the version I downloaded about a month ago no longer supports this function). The setup file downloads, but then when I click on it it doesn't open. Worse, it then hangs around in my system, and if I've clicked on it several times there are several identical versions in the system. "End Process" and "End Proces Tree" in Windows Task Manager do not succeed in shutting it down. Is problem specific to my computer, or are others having similar experiences? Any suggestions about what I might do? (I have of course tried turning the machine on and off.)

Sorry to be raising what is in part a "support request" on this forum, but I tried using the online contact form and got a message that requests from aol.com cannot be honored. Also, while I'd appreciate any suggestions the KVS Tool management might have, I would also appreciate any suggestions or comments from other users.

Thanks so much for any suggestions anyone might have.