Originally Posted by LondonElite

Many frequent travellers here will tell you that booking directly with the airline, or through a reputable human/bricks and mortar travel agent is well worth the few extra bucks. Yes the online agencies can save you a bit in the short run, but they're never there to help you when things go wrong, and where they are, many of their agents are poorly trained. Going through a call centre or calling some random person in a foreign country is never going to work if yore at the airport and need a problem solved quickly.