I think that the BRG Team in 99% of cases are fantastic. If I have a problem then they usually rectify it. If it needs escalation then the Lurkers here are as an asset to us all. I have literally scrapped by getting Gold this year, earned not gifted. My spend is probably quite high. Now I have the conundrum that I have managed to benefit in the recent status match to Hyatt Dia and HH Dia. It seems crazy that putting cash into SPG scrapes me Gold but status matching gets me significant benefits to what SPG Gold offers. I think that if my stays prior to SPG has been taken into account I would be Lifetime Gold now. I would love to taste SPG Plat but the area which I cover makes that neigh on impossible. It is going to be an interesting year in 2016.