Originally Posted by
cyber1k
What a disappointing colossal waste of time and £125 for a failed experience for my mother's trip through Heathrow.
A simple refund would be nice but have not heard back from them. Never again. Total fail.
Thanks for the report - it's disgraceful that Heathrow Premium Service haven't gotten back to you, let alone refunded your card and promised a complimentary service on her return to make it up to you.