I used to work in hotels, including the Front Desk, so I'm hard-wired to defend unwarranted criticism. It's the sort of job where people expect they are experts on everything.

However, I do understand your point-of-view. A mediocre or bad Front Desk representative will pass the buck. That might have been the case for you...and they simply got lucky in that the problem really was with your device.

My comment wasn't meant to be snarky or unwelcoming. Sorry if that's who it seemed. Hopefully, you'll stick around here at FlyerTalk.