Originally Posted by
StirredNotShaken
HNLSFO - VX Flight 50 - 11/20
SFOHNL - VX Flight 51 - 11/22
Ground staff - They were very pleasant, and that was an oddity for us. Other airlines' ground staff are typically hostile (and we don't consider ourselves as PITA customers in any way), but VX ground staff were very nice to everyone. It's sad that this is considered a rarity nowadays, but big points to VX!
Bottom line: Highly impressed with VX's product. The fiancee says that VX has spoiled her for life (and she's a Hawaiian Air devotee).
Just came back from their first flights to OGG and had an equally wonderful experience, though we were in MCS outbound and MC on the way back. FYI, the VX ground crew in Hawaii are actually contracted HA staff (at least for the time being) which may explain why they're throwing so much aloha at the travelers. I spoke with one of them for awhile and it sounds like Hawaiian is actually happy to see them running these routes. She said the way they figure, VX is going to poach flyers from other airlines but not as much from HA.