FlyerTalk Forums - View Single Post - Sheraton Portland Airport Hotel, PDX, OR [Master Thread]
Old Dec 7, 2015 | 3:09 pm
  #56  
PTahCha
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Join Date: May 1998
Location: CT/NY
Programs: UA Plat/1.5MM, AA PltPro, B6 M4 25for25, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 7,271
Had an one-night stay, upgrade cleared using SNU.

The good:
  • Proximity to the airport.
  • Plenty of parking.
  • Good restaurant, with enthusiastic bartender and server.
  • Decent indoor pool/spa and workout room.

The not-so-good:
  • Check-in process was perfunctory. No enthusiasm, no warmth, no welcoming back. No descriptions of the lounge, other than a card in the check-in packet.
  • It appears that they do not have any bellmen available. A front desk clerk helped me with the luggage.
  • The SNU put us into a "junior suite". The reason air quotes are required is because the room has a separate sitting area with 3 chairs, along with the work desk facing the wall, and a 13" TV in the opposite corner away from from the work desk. No couch or chaise. When discussed the issue with the front desk, they said there were no other suites/junior suites available, even though they are still available for booking. FD said the other rooms were not available due to HVAC issues. Felt like the SNU was wasted.
  • After complaining to @SPG on Twitter, someone from the hotel was supposed to reach out. When I called the front desk for another matter, the person on the other end made a brief mentioning that she called regarding the room issue, but I was not in the room. However, she did not leave a voicemail or a letter/card either. The only response to the feedback was "I'll put down as you don't like one of the mini-suites" and a credit for F&B.

Overall, it's a decent airport hotel. While I had a nice upgrade to a real suite in the past at this property, it appears that they also have not-quite-junior-suites and calling them junior suites, reducing the value of using the SNU. My recommendation would be not choosing the junior suite category if you are applying the SNU.
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