The 800 number you called connects to a call center in Georgia. These centers contract with many web sites (and other businesses) to handle all their customer support. The skill level at these centers is roughly equivalent to a beginning hamburger flipper at McDonalds. Competent people at these centers move on, since the work is so boring and repetitive. The person you spoke to has absolutely no investment in Greenpoints at all, I'm sure.
Corporate HQ for Greenpoints is in Manchester MA, on Cape Ann. I suggest all FT contact with the company go through Manchester, since all other contact would get filtered many times over before reaching HQ (if it got there at all).
I'm sitting here at home, getting more steamed by the minute. I didn't want to purchase this particular laptop, but did so because of the greenpoints. Fortunately, it's worked out quite well. I want to buy more machines, but certainly won't ever use a Greenpoints merchant again. Can you say sucked in?
