I had never heard of Vanguard Air? I see that it flys out of Kansas City?
So far as I have seen the Orbitz site (since March or so) it has always been very receptive to customer feedback. Now it has teamed up with Hotwire, so it would seem for a site that is almost two months old, it is doing a good job incorporating lots of customer friendly perks.
I really like the personal emails they send you before a flight:
"Hello XXXXX,
Orbitz would like to assist with the preparation for your journey
to Albany, NY on July 21.
Important information for your day of travel
* You have e-tickets for this trip, so please bring a photo ID
(such as a driver's license or passport). This applies to all
travelers over the age of 18.
* If you are checking baggage, please make sure that every bag
is labeled with your name and home address. Add at least 30
minutes to the suggested time of arrival at the airport for luggage
check-in.
Saturday, July 21
* Arrive at Baltimore Washington International Airport (BWI)
one hour before your scheduled departure time for domestic flights,
or two hours before your scheduled departure time for international
flights.
* If you have no luggage to check in, proceed directly to the
gate.
* At 4:20 PM EDT your flight, US Airways (US) 3442, will depart
for Albany (ALB).
You're off! Your approximate travel time is 1 hour and 25 minutes.
It is unknown whether a meal will be served during your flight.
* You are scheduled to arrive at Albany (ALB) at 5:45 PM EDT.
Follow the signs for luggage and transportation.
Enjoy your time in Albany!
* If you need assistance during your trip, please contact an
Orbitz Customer Service Representative at 1-888-656-4546.
Check the status of your flights, airport conditions and weather
in your Travel Brief, accessible via the Travel Watch home page
(http://www.orbitz.com/App/ViewTravelWatchHome) at Orbitz.
We continue to strive to meet your expectations for your Orbitz
experience. Look for the Traveler Advocate upon return from
your trip. We appreciate your feedback so we can better assist
you when you plan your next travel adventure.
Orbitz Cares"