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...The scene is the command center of Orbitz LLC, a new Internet travel agency due to launch in coming days. "It's the most amazing thing," says Louise Gilliam, an executive recruiter in Dallas who quit booking with the airlines and on other Internet travel sites soon after Orbitz in February started selling tickets on a trial run. "It's like going back to airline service 20 years ago, when you could actually talk to a real person."
http://public.wsj.com/sn/y/SB99134873766425901.html