Originally Posted by
prjohnsonnn
Contacted them on phone to change date of flight and downgrade to economy as they said there were economy seats available on new date. Agreed with them, they quoted the price and said a refund of approx £400 was due but £ 100 change fee...that was fine and we agreed. They issued new confirmation code within a few hours and we were confirmed on the flight. We rang two weeks later to chase the refund as it hadnt come through. BA said they were ' processing the paperwork'.
Welcome to FlyerTalk
prjohnsonnn.
It sounds like someone at BA did not process the change properly on the date you made it, but the story is certainly an odd one. Is there any detail you may have missed out in your post here?
If the story is as you say it, I suspect that BA will offer to settle shortly before the case is heard.
If you paid by a UK-issued credit card, your card issuer is equally liable to you for BA's contractual failure, so you can also complain to them (or sue them if necessary). The advantage for you there is they may bring considerable commercial pressure onto BA to solve the problem.