ladisgreat, If I had wanted advice on what to do with my time, I would have asked that question. The whole point is the customer should no be put in a position where they are not given an easy opportunity to demonstrate them that AA/ the partners airlines are wrong (in this case, that the miles were charged to a different airlines).

a) I don't live in the US. So I don't fancy spending 50 euro on my mobile. I expect it will be at least 30 minutes between waiting time and explaining the facts, getting them to check my previous correspondence, etc, etc.

If i could be at home, I could at least use Skype

To the point, there is a problem with some one world airlines crediting miles and AA did not want to do anything to sort this out. be warned.