Originally Posted by
Guava
I think judging from this thread, the HK market may exhibit significant home bias and also the fact that CX has not gone down to a level that would drive its captured audience away, yet. The key word is "yet". But if it were continue to deteriorate and cut, I am afraid only mileage redeemers will be left just like the AA and UA.
Just a personal anecdote - a lot of my relatives in HK have been moving away from CX as of late. Universally, the complaints have been about bad food and awful service onboard/ground in both J and F.
Some of them have moved to EK/QR when travelling to Europe and they couldn't be happier as they think the product is nicer, the fares cheaper and the 1 connection in DXB/DOH isn't a huge bother as they're not terrible airports to connect through. If you're flying to places like BCN, MUC, CPH, ARN etc, having to not connect in a hellhole like FRA, CDG or LHR is a plus.