Originally Posted by
Frindle
But they did. Just spent an hour on the phone. They're sold out of suites. Never got an email, nothing. Rebooked to the Hyatt Place on straight points, as I don't see the point in paying the same price for a room that isn't what I originally booked and was confirmed in.
That's unacceptable. You booked a suite, and I am positive that they have a suite somewhere to give you.
Wish I had the mail address of Hannah's replacement to give you...