Known first class seat glitch on two routes?
I am scheduled to fly EWR - DEN in FC. I am unable to pick a seat. When I called UA, they told me that it is not oversold but system has a glitch for first class seat assignments on EWR -DEN and EWR St. Thomas routes. They said senior management is aware of it.
Does this sound right? I got similar answer from multiple agents.
Thanks.