It feels like bait and switch to me.

So even the Tumi certificate isn't really a good option?

I have a Tumi 25" bag that keeps falling apart too. I had it repaired a few times, then was advised in a luggage store to just let it destruct and replace it when it no longer functions.

I guess the best we can do is warn others. And maybe stores like Neiman Marcus to stop carrying Tumi?

The other side is that the ergonomics of the two products I have is superb!

Lawrence Franklin's Executive Assistant, Vivian, was the best I spoke to. I think I'll call her at the end with a summary.

Sylvia