Tumi is the worst.
I bought a "wheeling wardrobe" and a garment bag from them. The "wheeling wardrobe" collapsed and they will not repair or replace. They want to blame the airline. A new one is over $1000.00, I think I paid around $700. and only used it 4 times. At that price shouldn't an elephant be able to step on it without breaking it?
The garment bag started to "flake" inside leaving "dandruff" all over my clothes. I bought them both at a regular retail store in the mall and followed all the customer service procedures. Their policy seems to involve getting you to fork over more cash and buy a new bag at a "discount" price so now I have the option of spending more money or getting my broken bags returned. I have been waiting for over 4 months for a supervisor to respond to me. Two days ago the garment bag arrives on my front porch. No note, no receipt, nothing. No word on the wardrobe. Neeless to say I have already replaced these bags with a different brand.